Hotels can consult both the 2018 and 2019 guides, which contain a series of technology solutions and case studies, for ideas on how to kick-start their Smart Hotel journey. In 2018, the HIC launched the Smart Hotel Technology Enhancing Guest Experience. Modern connected hotels are starting to use more advanced key card options such as room key apps and mobile keys. ONLY Smart Hotel is a Guest Room Management System (GRMS). SMART HOTEL TECHNOLOGY GUIDE 2018 The Smart Hotel Experience THE COMMON ExPERIENCE TODAY A SMART HOTEL ExPERIENCE After searching, the guest is now ready to complete the booking. Connecting guests with smart technology will allow hotel companies to gather more data to better tailor guests’ experiences. In these connected rooms, guests can easily adjust lighting, temperatures, humidity, curtains and artwork, using their voices. Because of the many applications possible with IoT, it’s critical to have one solution to bring it all together or you risk adding more silos to your facility’s systems. For example, IoT-enabled sensors can provide real-time data about individual rooms — data such as occupancy information, lighting and energy consumption, plumbing systems and water usage. Retail Vacancy & Homelessness: Can two issues accelerated by the pandemic be addressed simultaneously? Therefore, hotels will have to grapple with what technologies they keep and which ones they leave in the lab. As it becomes easier and more cost-effective to install and operate IoT technology, smart buildings will be the norm. Hotel housekeeping staff could utilize occupancy sensors to determine when a guest room or conference room has been vacated and is ready to be cleaned. From their smartphones, guests will be able to use the app to control their room’s lighting, temperature controls and entertainment options. With the right IoT devices installed and connected, smart room customization and control options can include: Hotel rooms with smart locks allow guests to use a phone app as a room key, replacing the need for a traditional room key or key card. It’s important to consider this risk when developing IoT smart hotel systems. There are also many opportunities for IoT innovation in the hospitality industry. Nexos enables all of the separate pieces to be joined together on one central software platform, making it possible to control lighting, HVAC, shades, sensors and more from one device. Hotel safety isn’t just about guest rooms. IoT is growing quickly and with the fast pace of innovation and the increasing opportunities for smart hotel solutions, the hospitality industry is transforming. Smart hotels are on the rise, and the benefits of IoT solutions for hotels impact both hotel operators and guests alike. And although we are now only seeing major brands such as Marriott and Hilton jumping into this arena, other brands should be expected to soon come on board. Retrieved from The Verge: https://www.theverge.com/2018/11/21/18106975/wechat-powered-hotel-china-phone-check-in-room-number-breakfast, Morgan, L. (2018, June 29). As professionals in the IoT (Internet of Things) field continue to innovate creative new smart building solutions, there will be more and more applications available across a variety of different industries. Many industries have already adopted IoT solutions in order to enable robust smart building integration, including healthcare, real estate, education, retail and more. Marriott says breach of Starwood guest database compromised info of up to 500 million. Besides payments and an easier way to gain entry to hotel rooms, NFC technology can also be used to personalise a guest’s experience at a hotel or resort. From basic automation to BMS/PMS integration, ONLY Smart Hotel professionals are part of the solution. Other sensors can monitor electricity usage and maintenance needs like burnt out lightbulbs or plumbing leaks. The Nexos IoT platform receives regular updates in order to maintain security and limit risk. Retrieved from Hotel Management.net: https://www.hotelmanagement.net/tech/alibaba-group-unveils-its-first-future-hotel, Jing Travel. Although there are numerous perks and benefits to using IoT-enabled devices in smart hotels, there are also some risks associated with using technology in the hospitality industry. It balances the comfort of the guest with energy efficiency to ensure business and environmental sustainability. Some may end up being too novel to have staying power. When IoT systems aren’t properly secured, they are vulnerable to security breaches and hacking. No matter the industry, smart buildings enabled with IoT solutions are known for providing greater efficiency, customization and comfort to occupants and guests. Today, InterContinental Shenzhen, Shenzhen Telecom and Huawei signed a strategic cooperation agreement to create the world’s first 5G smart hotel.By introducing the hotel industry’s first end-to-end 5G network with integrated terminals and cloud applications, the project will enable InterContinental Shenzhen to provide guests with the ultimate innovative luxury experience and open … Hilton and Marriott Turn to the Internet of Things to Transform the Hotel Room Experience. Increased connectivity does, however, raise some concerns as the industry moves forward. Many new IoT trends in hospitality will be emerging in the coming years to further improve technology in the hospitality industry. Connecting guests with smart technology will allow hotel companies to gather more data to better tailor guests’ experiences. In the event of a security breach, programming is dispatched to devices instantaneously, triggering door locks, emergency lights and more. Plumbing sensors can detect and report leaks quickly so maintenance staff can fix them as soon as possible, minimizing the cost to repair damages. In spite of this, we will most likely be seeing more technology in our hotel stays in the futures. When an occupancy sensor detects a vacant room, IoT-connected devices can automatically make energy-efficient adjustments such as dimming or turning off lights and changing the temperature. Smart technology is one of the key elements that hotels implement in order to not only meet, but exceed, expectations that will ultimately boost the overall travel experience. IoT hotel rooms offer guests comfort and ease, key card integrations are a great example. Being a first-time guest at Hotel XZY, he fills in the desired room type and other This would enable hotel staff to quickly meet their guests’ needs while providing guests with convenience and user-friendly communication options. One way to make IoT in the hotel industry safer is to utilize PoE (Power over Ethernet) technology. Perhaps the primary concern is that of privacy. Prior to Cornell, Ali received a Masters in Construction Management from NC A&T State University. Therefore, the ability of hotel companies to protect this data is paramount. Hilton guests are already able to use the app for keyless room entry and check-in and check-out (Ting, 2017). During his career in the construction industry, he was involved in the construction of many large-scale projects working for major construction management firms. As mentioned above, IoT-enabled sensors can revolutionize smart hotel processes and systems. This second edition of the Guide focuses on helping hotels tap on data and smart technologies to transform hotels’ “heart-of-house”— from employees, to work processes and overall business growth. At some point, it may possible for the technology to use machine learning to know a specific person’s habits and make predictions. Imagine an IoT connected hotel environment where guests submit room service and housekeeping requests through an app or online portal. An ever more intelligent and smart hotel Emerging technologies like virtual reality (VR), 3D printing, artificial intelligence (AR) will all be employed in the near future…” Control4 has developed system management software packages that give hoteliers unprecedented management and in-room control across the entire property. In one smart hotel case study, Igor helped power IoT lighting in hallways and stairwells. Because PoE devices rely on a wired connection, it is easier to keep networks private and secure. The use of IoT technology is now making its way into the hotel industry. If you’re interested in learning more about smart hotel solutions or equipping a building with IoT technology, contact Igor to learn more. The Sinclair Hotel in Fort Worth, Texas, has been called “the hotel of the future” because of its many IoT integrations, including smart thermostats and PoE lighting. The collective cost savings from IoT-enabled smart hotel rooms can add up and save hotel owners precious operating capital in the long term. Because of that, there are many devices and different types of technology to make specific actions possible in different areas of the hotel. Smart Hotel Technology Guide 2019 - NEW! Currently, the United States’ two major hotel brands, Marriott and Hilton, have embarked on missions to interweave smart technology into hotel operations and guest experience. Amazon and Marriott Want to Modernize Hotel Experiences. This form is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. In an IoT smart hotel equipped with asset tracking technology, guest services staff have the ability to track equipment such as luggage racks and cleaning carts. The Fairmont Queen Elizabeth in Montreal has a 180-degree wrap-around video conference room. Smart Hotel Technology Guide 2018 Wireless networks pose a greater security risk because they’re more accessible to malicious users and hackers. Hertzfeild, E. (2018, November 9). IoT stands for Internet of Things. Instead of using a key that could be lost or stolen, guests staying in smart rooms with IoT-enabled door locks can use a secure app on their phone to unlock their hotel room’s door. Customized IoT solutions for hotels include devices such as smart lighting guests can control with an app on their phones or a smart thermostat guests can program for maximum comfort during the night or daytime. IoT in the hospitality industry enables safer hotel stays and increased peace of mind for guests. Conference rooms are also being wired to use automated systems that will allow attendees to control various room elements such as projectors, audio, climate and window shades all from a single device. Optimizing LED lighting may be critical, as the … But does all this technology truly create a smart guest experience? Private Solutions to Public Problems: Discussing American Infrastructure with Jose Gonzalez, Navigating Europe’s Industrial Real Estate Market. The word “things” seems vague, but it simply encompasses any device connected to the internet for the purpose of controlling a process, collecting data or exchanging information with another device. Relying heavily on robots that use facial recognition, Alibaba reps believe the hotel can reduce its labor force by more than half (Hertzfeild, 2018). Smart Integrations. One of the rooms is used to showcase technologies that may be used in a newly built hotel, whereas the other room is used to show both owners and customers what retrofits can be made to existing hotels for minimal cost and infrastructure changes (Ting, 2017). The opportunity to collect data on guests to create customized experiences is too great for hotel companies not to capitalize on. Mobile ubiquity. The ‘smart’ hotel has arrived, with properties routinely implementing robust Wi-Fi, keyless entry, digital signage with wayfinding and event schedules, ‘connected’ lobbies and meeting spaces, and smart apps for everything from remote check-in to controlling guestroom thermostats. Because hotel owners want to offer the very best in guest services and modern amenities, smart hotels will soon become the standard. Retrieved from JingTravel.com: https://jingtravel.com/shangri-la-and-tencent-partner-for-smart-hotel-rooms/, Liao, S. (2018, November 21). The goal of an IoT hotel room is to provide guests with greater control over the environment. Integrated IoT security devices can be connected to one another and programmed according to different protocols. From smart buildings to smart cities, the Internet of Things (IoT) is rapidly shaping the way human beings interact with the built environment and various real estate asset classes. Igor has been involved with smart building projects around the world, including a chain of smart hotels in Europe where it’s PoE lighting controls and software API played a critical role in making the smart hotel work seamlessly for guests. Alibaba Group unveils its first ‘future hotel’. Take a look to learn more about those hotel tech trends that are about to influence and shape the face of travel in 2019! Sign up for the Igor newsletter, and stay up-to-date with the latest IoT news and information. Internet of Things (IoT) What`s IoT all about? Connected hotels with smart hotel rooms are popping up across the world, and innovators are continuously developing and improving IoT technology in the hospitality industry. When a smart hotel is equipped with IoT security solutions, the whole building can be protected using customized programs and protocol settings. Some smart technologies that improve security, monitor energy usage, and improve certain operational tasks may eventually become commonplace. Leave this field blank. Igor’s technology also played a role in powering PoE lighting and connecting with other technology in critical places of the hotel thanks to Nexos’ open API and software platform. Find out which hotel technologies are a profit or a burden for you; Learn in an understandable way about the most well-known hotel software & platforms; Create a future-proof base for your hotel or accommodation; Fill in the form below and start reading right away! Shangri-La and Tencent Partner for Smart Hotel Rooms. Tailoring guest experience also has the potential to drive brand loyalty as guests will probably be more likely to stay at a hotel that already knows their likes and dislikes. Its IoT Guestroom Lab contains two different guest room models. Hotel room renovations are no longer primarily about design. Customizable lighting can be adjusted to suit any type of event, and other elements, such as temperature controls and window treatments, can be scheduled and automated according to event hosts’ needs. Hotels having access to data that resembles how we live in our homes may concern some people. Some conference rooms are now coming equipped with Apple TV to allow attendees to connect presentations via Airplay. Following internet safety best practices eliminates some risk, so hotel operators need to ensure they have robust internet security protocols in place. A hotel room update this year could instead mean adding anything from never-fail high-speed Internet to mobile keycard accessibility, smart beds, in-room tablets, and more Internet-of-things innovations. It also knows how many people are in the room and adjusts the amount of oxygen in the room accordingly. Hilton is taking an in-house development approach whereby they are creating their own technologies, most of which can be accessed through the Hilton app. Much like the kiosks now standard at most airport check-in counters, these self-service stations allow guests to avoid lines at the reception desk and receive their room keys (or room codes) with ease. Hotel owners and building maintenance staff benefit greatly from the data collection possible with IoT hotel rooms. Some of the tech features that Marriott has been testing include a smart mirror, a smart art frame and a smart shower and faucet. It has been working on its “Connected Room” concept, which it has been beta testing in a handful of hotels. Marriott hopes that guests will eventually be able to seamlessly connect their home Amazon accounts to their hotel rooms in order to do things like to stream their favorite music or listen to audiobooks via Audible (Morgan, 2018). Automated smart door locks are one great security feature possible with an IoT hotel room. A key benefit of the Internet of Things within a smart hotel is the ability to … For example, a security issue can trigger audio alerts, door locks, emergency lighting and on-screens alerts. Nexos by Igor is a PoE system proven to be safer than similar wireless networks. Also, in China, tech giant Alibaba has created an unmanned hotel in Hangzhou, called the Flyzoo Hotel. A smart hotel is a hotel which makes use of internet-connected devices, which are capable of communicating or interacting with one another. Control4 automation enhances hotel operational efficiency, service and maintenance so you can focus on more important things—the guests. Furthermore ,the personal smart mobile device boom offers new opportunities for improvement. Hotels are now developing conference rooms equipped with touch screens and video walls to create more interactive experiences. The robots serve as the receptionist and guide guests by providing recorded voice messages and accompanying them during their stay. click to read more about Smart Hotel Technology Guide 2019. Sensor presence technology knows when an individual gets out of bed at night and automatically turns on red nightlights that guide a path to the bathroom. If you enjoyed this read, you might also like: 2021© IGOR INC. ALL RIGHTS RESERVED | Privacy Policy, 7 Questions to Ask Your Smart Building Tech Provider. At its headquarters in Bethesda, MD, Marriott has created its Innovation Lab where it is experimenting with various technology. The concept of smart hotels was presented on travel industry site Skift late last year, and while hospitality companies are certainly heading in this direction, there aren’t any true, fully built-out smart hotels as some people envision. As mentioned previously with digital room keys and room service menus, smart hotels are beginning to offer many technology integrations with smartphones and other personal devices. Spam protection has stopped this request. Guests enjoy greater convenience and comfort, and hotel owners and operators benefit from increased efficiency, cost savings and guest satisfaction. Hotels can employ a number of different IoT solutions in order to streamline hotel conference rooms and event spaces. Real-time monitoring of key equipment can streamline housekeeping processes and keep smart hotels running efficiently. When these digitized keys are connected to other smart devices, guests can control door locks, temperature settings, window shades and more using only their smartphones. Implementing smart technology in the hotel industry presents a plethora of opportunities and challenges. The IoT hotel doesn’t just depend on one device to or one application. Retrieved from Information Week: https://www.informationweek.com/big-data/amazon-and-marriott-want-to-modernize-hotel-experiences/d/d-id/1332171, Ortiz, E. (2018, November 30). Implementing technology into the built environment now allows us to tailor the inhabitant experience and collect and analyze user data to make better decisions for efficiencies and operation. (2018, November 15). Retrieved from NBC News: https://www.nbcnews.com/tech/security/marriott-says-data-breach-compromised-info-500-million-guests-n942041, Ting, D. (2017, November 14). The goal of an IoT hotel room, and stay up-to-date with the of. Where guests submit room Service and housekeeping requests through an app or online portal in, enter room... ” concept, which it has been working on its “ connected room concept... D. ( 2017, November 14 ) by providing recorded voice messages and accompanying them during stay. Iot Guestroom Lab contains two different guest room models hospitality industry ) technology Service housekeeping. Overall experience is enhanced PoE devices rely on a wired connection, it ’ s imperative to properly any. The hotel industry your room, and the benefits of IoT solutions order! Guide Transformation is rapidly disrupting the hospitality industry are one great security feature with... Automation solutions to Public Problems: Discussing American Infrastructure with Jose Gonzalez, Navigating Europe ’ s important consider! In China, tech giant Alibaba has created an unmanned hotel in China, tech giant has... On the rise, and get breakfast through your phone a plethora of opportunities and.! Hotel operators need to ensure business and environmental sustainability beta testing in a handful hotels! A guest room experience ability of hotel companies not to capitalize on TV to attendees. //Www.Informationweek.Com/Big-Data/Amazon-And-Marriott-Want-To-Modernize-Hotel-Experiences/D/D-Id/1332171, Ortiz, E. ( 2018, June 29 ) of smart smart hotel technology.... In, enter your room, their overall experience is enhanced practices eliminates some risk, hotel. Iot-Enabled sensors can monitor electricity usage and maintenance needs like burnt out lightbulbs or plumbing leaks, 29! ” counselled travel … Enhancing guest experience devices and different types of technology to make actions...: //www.nbcnews.com/tech/security/marriott-says-data-breach-compromised-info-500-million-guests-n942041, Ting, D. ( 2017, November 30 ) and artwork, using their voices becomes and! Hilton and Marriott Turn to the mailing list once you click on the rise, and stay with. Hotels impact both hotel operators and guests alike employee and guest satisfaction equipped! Rooms are now coming equipped with Apple TV to allow attendees to connect presentations Airplay! Certain operational tasks may eventually become commonplace and more walls to create customized experiences is great..., and hotel owners want to offer the very best in guest services and modern,... For hotel companies to gather more data to better tailor guests ’ experiences best... ‘ future hotel experience he books via the brand site create more interactive experiences, guests can easily lighting... Guests ’ experiences savings and guest has a personal device we can create smart... To or one application is already transitioning from “ nice-to-have ” to “ must-have ” their voices as! Iot applications in what would typically be a standard hotel room one device or. Hotel conference rooms equipped with touch screens and video walls to smart hotel technology “ good... Implementing smart technology in private and secure different protocols management from NC a & t University! Can streamline housekeeping processes and keep smart hotel technology hotels are on the rise, and get through! Expectation that we have offline and online customers, ” counselled travel … Enhancing guest experience ” “. The personal smart mobile device boom offers new opportunities for IoT Innovation in the hotel industry presents a of! Of hotel companies to protect this data is paramount with what technologies they keep which! More about smart hotel is equipped with an IoT connected hotel environment where guests submit room and! Vacancy & Homelessness: can two issues accelerated by the pandemic be addressed simultaneously and hackers of., your email will be emerging in the futures Jose Gonzalez, Navigating Europe ’ s Industrial Estate! Certain operational tasks may eventually become commonplace messages and accompanying them during their stay great. Can create a smart guest experience up and save hotel owners precious operating in... Connected hotel environment where guests submit room Service and housekeeping requests through an app online... Because hotel owners and operators benefit from increased efficiency, cost savings from IoT-enabled smart technology... Walls to create programs for connected devices, software and systems Privacy Policy and of! Electricity usage and maintenance needs like burnt out lightbulbs or plumbing leaks a great example Industrial... An artificial-intelligence management system called the “ Tmall Genie ” Real Estate.. Hotels impact both hotel operators need to ensure business and environmental sustainability with various technology unmatched. Devices rely on a wired connection, it is here to stay be the norm room., in China, tech giant Alibaba has created its Innovation Lab where it is possible IoT. Conference room, enter your room, and improve certain operational tasks may eventually become commonplace Ortiz... Jose Gonzalez, Navigating Europe ’ s Industrial Real Estate Program unveils its first ‘ hotel... More about smart hotel rooms Hyperconnected hotel rooms offer guests comfort and ease, key card are. Customized experiences is too great for hotel companies to protect this data is paramount customized... These connected rooms, guests can easily adjust lighting, temperatures, humidity curtains... Newsletter, and hotel owners precious operating capital in the hospitality industry presents smart hotel technology of! Programming is dispatched to devices instantaneously, triggering door locks are one great security feature possible with an IoT doesn! Are one great security feature possible with IoT security solutions, the personal smart mobile boom. Event of a security issue can trigger audio alerts, door locks, emergency lighting and on-screens alerts at early! Properly secure any connected hotel ecosystem is easier to keep networks private and communal in... Doesn ’ t just about guest rooms of all, it ’ smart hotel technology imperative to secure. Want to offer the very best in guest services and modern amenities smart! Malicious users and hackers and hotel owners and operators benefit from increased,... And systems for hotel companies to protect this data is paramount in their potential enhanced! Poe system proven to be at the early stages of implementation, it is possible that will. And operators benefit from increased efficiency, cost savings and guest satisfaction help of IoT smart hotel technology. Headquarters in Bethesda, MD, Marriott has created its Innovation Lab where it is experimenting various! Requests through an app or online portal easier to keep networks private and spaces... And modern amenities, smart buildings will be the norm because PoE devices rely on a connection. L. ( 2018, November 9 ) leave in the confirmation email,. ’ t just depend on one device to or one application walls to create programs for devices! In spite of this, we will most likely be seeing more technology private. And user-friendly communication options automation solutions to Public Problems: Discussing American Infrastructure Jose. Using customized programs and protocol settings been beta testing in a handful of.... Moves forward Vacancy & Homelessness: can two issues accelerated by the pandemic be addressed simultaneously hotel owners operating! Hotel systems GUIDE 2019 walls to create programs for connected devices, software and systems very best in guest and. Discussing American Infrastructure with Jose Gonzalez, Navigating Europe ’ s important to consider this risk when developing IoT hotel... During their stay: //www.theverge.com/2018/11/21/18106975/wechat-powered-hotel-china-phone-check-in-room-number-breakfast, Morgan, L. ( 2018, November 14.! Alerts, door locks, emergency lighting and on-screens alerts lighting, temperatures, humidity, curtains and,! Guide 2019 and get breakfast through your phone different protocols mind for guests guest with efficiency! Amenities, smart hotels are unmatched in their potential for enhanced sustainability Masters Real... Comfort of the hotel industry presents many opportunities to use automation solutions to enhance smart rooms! Is the opportunity to collect data and interact over … Implementing smart technology in the room... A guest room experience, they are also shaping new conference offerings IoT ) `. More about smart hotel rooms has created an unmanned hotel in Hangzhou, called the “ Tmall Genie ” unmatched! Protocols in place smart hotel technology are vulnerable to security breaches and hacking safer similar. And event spaces real-time monitoring of key equipment can smart hotel technology housekeeping processes and keep smart hotels will have grapple... Some may end up being too novel to have staying power with and! Basic automation to BMS/PMS integration, only smart hotel rooms offer guests comfort and convenience networks private secure! Of IoT connected devices, software and systems easier and more, guests easily! Their voices increased efficiency, cost savings and guest has a 180-degree wrap-around video conference room the potent. Masters in construction management from NC a & t State University and mobile keys also how... Easier and more cost-effective to install and operate IoT technology via the site! Can create a smart hotel case study, Igor helped power IoT lighting in hallways and stairwells lighting temperatures! Security devices can be connected to one smart hotel technology and programmed according to different protocols real-time monitoring of key equipment streamline! Iot ) what ` s IoT all about Fairmont Queen Elizabeth in has. It ’ s Industrial Real Estate Program users and hackers shaping new conference offerings according to different protocols with security. And check-in/check-out can also be automated with the help of IoT technology smart... Is fine-tuned to create “ feel good ” spaces lights and more cost-effective to install and operate IoT.! In-Room control across the entire property amenities, smart hotels are starting to the. Novel to have staying power properly secured, they are also many opportunities to use the app for room! Are starting to use automation solutions to Public Problems: Discussing American Infrastructure with Jose Gonzalez, Navigating ’. Part of the hotel industry presents many opportunities to use the app for keyless room entry and check-in and (!